Returns & Exchange Policy

We are happy to offer a store credit or exchange an item you’ve purchased from us if the item is faulty or damaged and you have contacted us within 30 days of receiving the order and provided photos and details of your concerns. Please do not dispose of the original item until we have spoken.  

If you change your mind about a product and the product is unopened, unused and packaging is in good condition we are happy to offer a store credit if you have contacted us within 30 days of the order date. We do not offer refunds for a change of mind, so please purchase mindfully.  

For all returns, we require a copy of your original order receipt as proof of purchase. 

Gift Cards, Credit Notes and Shipping costs are all non-returnable and non-refundable.  

Exchanging Gifts

If the item was marked as a gift when purchased then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver will need to arrange the store credit as above. 

Contact Details


Before you return your item, please contact us to discuss your returns in line with the above Returns & Exchange Policy. 
You can email us at: orders@originalmineral.com  
 
Please include your order receipt number in the email Subject and attached any photos if returning a damaged or faulty item. 

Returns and Exchanges Delivery Address

Once your return has been approved, please send your item(s) to:  

C/o Original & Mineral  
14 McPherson Rd 
Smeaton Grange 
NSW, 2567 
Australia  

You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. 

If you are shipping an item/s over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

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