Shipping

Shipping Locations: 

We currently only ship to a physical address in Australia. Orders for delivery outside of Australia are not accepted

We do not deliver to PO Box or Private Locker addresses and will contact you to arrange an alternative physical address should you place an order using a PO Box or Private Locker.  

Dispatch Times: 

Orders placed Monday to Friday will be dispatched within two business days. Orders placed on a weekend or public holiday will be dispatched within two business days, as of the next business day. 
 
During busy sale periods, please understand orders may take up to three business days to dispatch due to high order volume. We will always endeavour to have orders dispatched in a timely manner. 

Delivery Times:

Orders are dispatched Monday to Friday. Delivery will differ depending on shipping method selected. See below table for details. 

Shipping Method  
Cost** 
Average Delivery Time 
Standard Shipping
(Star Track) 
FREE* on orders over $60 

Generally 2-4 business days. 
Tracking number will be provided on dispatch.

Click here to track your order. Use the tracking number provided to enter as the Star Track job number.

Standard Shipping
(Star Track) 

AU$14.95 for orders under $60
As above

 
*Shipping costs are added onto your order after any discount code may have been applied and do not make up the $60 value for eligible free shipping.

**Free shipping does not apply to express shipping orders.   
 

Delivery Questions: 

Once your order has been shipped, you will receive an email notification with full tracking details. If you have any questions regarding your delivery please check your tracking details first.  
 
If your inquiry is urgent, please email us on orders@originalmineral.com or call us on 1300 724 635. Please allow 1-2 days business days for email response. 

Products Out of Stock: 

Occasional high order volume may mean your item is out of stock. Your order will be placed on hold until the item comes back into stock and shipped within two business days of coming back into stock.  
 
This will be communicated to you at the time of your purchase. If you would like an update on your order progress, please email us on orders@originalmineral.com or call us on 1300 724 635. Please allow 1-2 days business days for email response. 

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